Privacy Policy
How we protect and manage your personal information
Last Updated
April 16, 2026
Privacy Protected
Introduction
At Moffat Guesthouse, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a booking with us.
Information We Collect
We may collect the following types of information
- Personal Information: Name, email address, phone number, postal address, and identification documents.
- Booking Information: Room preferences, check-in/check-out dates, special requests, and payment details.
- Technical Information: IP address, browser type, device information, and website usage data.
- Communication Data: Information from emails, phone calls, or messages you send to us.
How We Use Your Information
We use your information for the following purposes
- Process and confirm your reservations and bookings.
- Communicate with you about your stay and provide customer support.
- Send you promotional offers, newsletters, and updates (with your consent).
- Improve our services, website functionality, and guest experience.
- Comply with legal obligations and security requirements.
- Process payments and prevent fraudulent transactions.
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with
- Service Providers: Payment processors, security services, and maintenance providers who assist in our operations.
- Legal Authorities: When required by law or to protect our rights, property, or safety.
- Business Transfers: In connection with a merger, acquisition, or sale of assets.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes SSL encryption, secure servers, and restricted access to personal data.
Your Rights
Depending on your location, you may have the following rights regarding your personal information
- Access and obtain a copy of your personal data.
- Request correction of inaccurate or incomplete information.
- Request deletion of your personal information.
- Object to or restrict certain processing activities.
- Withdraw consent at any time (where applicable).
- Lodge a complaint with a supervisory authority.
Cookies and Tracking
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyze site traffic, remember your preferences, and improve functionality. You can control cookie settings through your browser preferences.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.
International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with applicable laws.
Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us
- Email: privacy@moffatguesthouse.co.za
- Phone: +27 73 579 7038
- Address: 3 Railway Street, Randfontein, Gauteng, South Africa
Have Questions About Your Privacy?
Privacy Email
privacy@moffatguesthouse.co.za
Call Us
+27 73 579 7038
WhatsApp
+27 72 537 7829
Visit Us
3 Railway Street, Randfontein